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Subhan Property Group
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Legal

Complaints Procedure

Last updated 2 November 2026. We want every landowner, agent and member of the public to be treated fairly. If something has gone wrong, please tell us so we can put it right.

How to Complain

Email [email protected], call 020 3953 5635, or write to us at 128 City Road, London, EC1V 2NX.

Please tell us your name, how to contact you, what went wrong and what you would like us to do.

What Happens Next

  1. We acknowledge your complaint within 5 working days.
  2. A director who was not involved looks into it.
  3. We send you a full written response within 20 working days. If we need longer, we will tell you why and when to expect it.

If You Are Still Not Satisfied

If your complaint is about how we have handled your personal information, you can contact the Information Commissioner's Office at ico.org.uk. For other matters, you may wish to take independent legal advice.